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MARKETING CONTENT BEST OF 2016
The Best in Customer
Satisfaction
C & C Myers Heating &A/C
J
im Clark, owner of C & C myers
Heating & A/C, began his business as an
environmental consultant. His job was
to discover the source of mold, moisture
and other problems and recommend what
needed to be done to make life more
comfortable for people suffering from the
effects of allergens that had invaded their homes and
businesses. Unable to provide the
customer service he
felt his clients deserved, he expanded his
company by purchasing one heating and
air contractor and then another.
Today he owns the most reliable
heating and air conditioning company in
the area, according to the readers of
Mount
Pleasant Magazine.
In 2010, he bought
Myers Heating and Air Conditioning
from Tim Myers, who is still his service
manager. Three years later, he purchased C
& C Heat & Air, a 38-year-old company
with roots in East Cooper.
“The owner wanted to hand over his
customers to someone with integrity,
someone who would take care of them,”
Clark explained.
Clark and his 48 employees have
changed the heating and air conditioning industry in the
tri-county area.
When he started his first company, Environmental
Solutions and Service, he was tasked with “finding out what
was making people sick in homes and businesses.”
“We were getting referrals from ENT doctors,” he said.
“But when we found what the problems were and we asked
local mechanical contractors to help, the common response
‘We’ve never done it that way.’”
A board-certified indoor environmental consultant who
studied mechanical engineering at North Carolina State
University, Clark and his staff can now find the problems
that cause sneezing, coughing and other medical issues and
fix them as well.
“We test; we don’t guess. C & C Myers uses state-of-the
art high-tech equipment to test the home, solve problems
and offer real solutions with guaranteed results,” he said.
“It gets down to trust. We guarantee the solution. If it
doesn’t work, we’ll give you your money back,” Clark stated.
“It is our goal to make every customer happy, and we go the
extra mile to make that happen.”
Top-notch customer service and knowledge of heating,
air conditioning and building principles are important
aspects of C & C Myers’ success in the tri-county area, but
employees and their education also
are vital to the company’s continued
growth.
“We are huge into training,” Clark
explained. “We have internal training
twice a week. Tuesday is mechanical.
I do the training on Thursday,
everything from building science
principles to leadership and how to
handle your finances.”
“If I can help an employee be a
better person, he or she is going to
serve the community in a whole new
way,” he added. “If employees are
educated, appreciated and well-paid,
they’re going to deliver ‘wow’ service.”
Speaking of serving the
community, C & C Myers does its
share to support its friends and neighbors. For example,
following this year’s heavy rains, the company donated $100
of every flood victim’s system or duct replacement to the
Trident Flood Recovery Fund.
C & C Myers Heating & A/C, the only company
of its kind in the tri-county area with an environmental
consultant and an engineer on staff, has been recognized by
groups other than the readers of
Mount Pleasant Magazine.
This year, the company was cited by Inc. as one of the
fastest-growing companies in the country, and Bryant
Heating and Cooling Systems presented Myers with its
Medal of Excellence for customer satisfaction and sales for
finishing in the top five in the country.
To learn more, visit
www.myersforac.comor call 881-7588.
Photo courtesy of C & C Myers Heating & A/C
By BRIAN ShERMAN